Refund policy

Return, Refund & Exchange Policy

At Lumnah Acres, we want you to be happy with your purchase. If something isn’t right, we’re here to help.

Many of the products we offer are fulfilled and shipped directly by third-party supplier partners. Return eligibility and processing may vary depending on the product.

Returns

To request a return, please Start a Return through your customer account and submit your return request.

After your request has been reviewed, you'll receive the next steps for your return. If your return is approved, return instructions and, when applicable, a return shipping label will be provided.

To be eligible for a return, items must generally:

- Be in new, unused condition.
- Include all original packaging and accessories.
- Be returned within 30 days of delivery.
- Not be listed as final sale or non-returnable on the product page.

Certain products may not be eligible for return due to health, safety, customization, or supplier restrictions.

Exchanges

We do not offer direct exchanges. If you would like a different size, color, or item, please request a return for the eligible original item and place a new order. All returns are subject to our return eligibility requirements listed above.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at hello@lumnahacres.com rather than submitting a standard return request.

To help us resolve the issue quickly, please include:

- Your order number.
- A description of the issue.
- Photos of the item.
- Photos of the original packaging, if applicable.

We'll work directly with the appropriate supplier to resolve the issue as quickly as possible. Depending on the situation, the resolution may include a replacement, replacement parts, a refund, or another appropriate solution.

Refunds

Once a returned item has been received and processed, any approved refund will be issued to your original payment method.

Please allow several business days for your financial institution to process and post the refund after it has been issued.

Original shipping charges are generally non-refundable unless the return is the result of a damaged, defective, or incorrect item, or otherwise required by law.

Questions?

If you have questions about a return, exchange, or refund, we're always happy to help.

Please contact us at hello@lumnahacres.com.